{"id":72,"date":"2026-10-14T15:26:58","date_gmt":"2026-10-14T15:26:58","guid":{"rendered":"https:\/\/veraglas.nl\/terms-and-conditions\/"},"modified":"2026-10-14T18:04:50","modified_gmt":"2026-10-14T18:04:50","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/veraglas.nl\/?page_id=72&lang=en","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\n<p class=\"vg-terms__meta wp-block-paragraph\">VeraGlas B.V. \u00b7 Timmermanstraat 16, 5701 NE Helmond, the Netherlands \u00b7 Chamber of Commerce 88203700<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a class=\"vg-terms__pdf\" href=\"https:\/\/veraglas.nl\/wp-content\/uploads\/2026\/10\/algemene-voorwaarden-veraglas.pdf\">Download the terms and conditions as a PDF (Dutch, English and German)<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 1 \u2013 Definitions<\/h2>\n\n\n<ul class=\"wp-block-list\"><li>VeraGlas B.V.: the private limited company located at Timmermanstraat 16, 5701 NE Helmond, the Netherlands, registered with the Dutch Chamber of Commerce under number 88203700.<\/li><li>Customer: the natural person not acting in the course of a profession or business who is interested in or purchases products and\/or services from VeraGlas B.V.<\/li><li>Parties: VeraGlas B.V. and the customer jointly.<\/li><li>Third party: any party that is not a party to the agreement between the parties.<\/li><li>Promotion: a temporary campaign with a limited, predetermined period of validity.<\/li><li>Offer: the presentation of the goods and services offered by VeraGlas B.V.<\/li><li>Acceptance: the acceptance of the offer, as a result of which an agreement is concluded.<\/li><li>Agreement: the arrangement made between the parties, by which both parties must abide.<\/li><li>Work: that which arises or is yet to arise from the service provided by VeraGlas B.V. to the customer.<\/li><li>The terms \u2018we\u2019, \u2018us\u2019, \u2018they\u2019, \u2018them\u2019, \u2018its\u2019 or VeraGlas B.V. refer to the company, including its employees. Third parties are expressly not included.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Article 2 \u2013 Applicability and agreement<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>These General Terms and Conditions apply to all acts (including, but not limited to, offers, promotions, negotiations and agreements) that VeraGlas B.V. performs and\/or enters into with the customer. By entering into any of these acts, the customer declares to have taken note of the contents of these General Terms and Conditions and to agree to them.<\/p><\/li><li><p>These General Terms and Conditions themselves never give rise to an agreement between VeraGlas B.V. and the customer. An agreement is only concluded when VeraGlas B.V. makes an offer and the customer accepts it, or when the customer submits an explicit request to VeraGlas B.V. and the parties \u2013 following a quotation by VeraGlas B.V. and acceptance by the customer \u2013 reach an understanding and record this in a contract.<\/p><\/li><li><p>These General Terms and Conditions apply at all times as basic conditions. Deviation from them is only possible if this has been expressly laid down in the agreement.<\/p><\/li><li><p>The customer cannot rely on statements and\/or promises made by third parties, or by third parties posing as VeraGlas B.V.<\/p><\/li><li><p>If any provision of these General Terms and Conditions is set aside in whole or in part, the remaining provisions shall remain in full force and effect.<\/p><\/li><li><p>If (part of) the offer of VeraGlas B.V. is prohibited by law in a particular country and\/or region, the offer shall be deemed non-existent in that country or region.<\/p><\/li><li><p>VeraGlas B.V. is entitled at all times to amend the contents of these General Terms and Conditions.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 3 \u2013 Website and advertising material<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>The website and advertising material of VeraGlas B.V. contain general information about the goods and\/or services it offers. VeraGlas B.V. has taken every care to present the products and\/or services offered as accurately as possible and to make the content as complete, clear and safe as possible. However, it cannot guarantee that the website and advertising material are free of errors, malware and\/or viruses. As soon as VeraGlas B.V. becomes aware of any of the above, it will correct and\/or remedy this as soon as possible.<\/p><\/li><li><p>VeraGlas B.V. is not liable for any damage arising from incorrect use of its website, or from continued use of the website while a suspicious situation is occurring. Nor can VeraGlas B.V. be held liable for any errors on its website or in its advertising material. Furthermore, no liability arises for statements and\/or comments made by third parties that are based on their own opinion and the accuracy of which cannot be verified.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 4 \u2013 Privacy<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>All personal data that VeraGlas B.V. collects and processes via the website or physically, with the customer&#x27;s consent, is used solely to process that in which the customer has shown interest or which the customer has purchased. If the customer has given explicit consent, this data will also be used to inform the customer of news and updates about VeraGlas B.V. and its goods and services.<\/p><\/li><li><p>Personal data is handled and processed in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).<\/p><\/li><li><p>If the customer wishes to have their personal data deleted, this will be done after the customer has submitted a request to that effect to VeraGlas B.V. The customer should bear in mind that after deletion of the personal data, VeraGlas B.V. will no longer be able to provide optimal aftercare.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 5 \u2013 Intellectual property rights<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>The trade name, goods and\/or services used or operated by VeraGlas B.V. are, or may be, protected by intellectual property rights, including copyright, trademark law, design law, patent law and trade name law, as well as under civil law (tort and slavish imitation). These rights are and remain at all times the property of the rightful owner and may only be used by the owner or by those to whom the owner has granted permission to use the right in question.<\/p><\/li><li><p>The use of the rights referred to in paragraph 1 in the final work, on the website and\/or in advertising materials of VeraGlas B.V. never implies a transfer or free use of these rights. Any unauthorised use constitutes an infringement of the rights of the rightful owner.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 6 \u2013 Third parties and indemnification<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>In order to remain representative, to meet the wishes and requirements of the customer and to provide its services, VeraGlas B.V. may engage a third party for any conceivable service relating to the company. The customer will be informed of this at all times. If the customer agrees to this, the responsibility and liability for the work of this third party shall \u2013 unless otherwise indicated and\/or agreed \u2013 be borne by that third party.<\/p><\/li><li><p>The customer may not refuse the engagement of a third party on unreasonable grounds. An unreasonable refusal may lead to lawful cancellation or dissolution of the agreement by VeraGlas B.V.<\/p><\/li><li><p>By agreeing to these General Terms and Conditions, the customer indemnifies VeraGlas B.V. against the liabilities referred to in this article.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 7 \u2013 Offer and quotation<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>VeraGlas B.V. reserves the right to change its range and services, to implement adjustments and\/or to discontinue the supply of a good and\/or service. Furthermore, VeraGlas B.V. reserves the right to adjust descriptions and prices without informing the customer, provided that this concerns general information. If it concerns information relating to an agreement with the customer, the customer will be informed in good time.<\/p><\/li><li><p>In the event of obvious errors in the offer or quotation of VeraGlas B.V., for example in the description or price, the customer cannot derive any rights from such errors.<\/p><\/li><li><p>VeraGlas B.V. reserves the right at all times to refuse to provide its services to the customer, provided that the grounds for doing so are reasonable and fair. The customer will be informed of this.<\/p><\/li><li><p>A quotation issued by VeraGlas B.V. has a limited period of validity. If the customer does not accept the quotation or offer within the stated period, the quotation will lapse and the customer can no longer rely on its contents thereafter.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 8 \u2013 Price<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>The prices of VeraGlas B.V. are shown in euros and must be paid in that currency.<\/p><\/li><li><p>The prices for services of VeraGlas B.V. are at all times determined on the basis of a tailor-made quotation, based on the customer&#x27;s wishes and the possibilities in that respect. The final amount payable may deviate from the amount calculated on the basis of the original assignment as a result of additional or reduced work. In the event of additional work, VeraGlas B.V. is entitled to charge this to the customer.<\/p><\/li><li><p>VeraGlas B.V. takes care to accurately display the prices of the goods that can be purchased from it.<\/p><\/li><li><p>Prices may be changed at any time. Quotations and invoices already drawn up are exempt from this. If a price change is such that it would be unreasonable for VeraGlas B.V. to bear the difference, VeraGlas B.V. is entitled to reasonably charge this difference, or part of it, to the customer. Any price change will be communicated in good time.<\/p><\/li><li><p>VeraGlas B.V. is free to adjust its prices for promotional purposes and\/or to make special offers; these are always tied to a specific period. The customer cannot hold VeraGlas B.V. to a promotion or offer outside this period.<\/p><\/li><li><p>All price displays, for both services and goods, are subject to typographical errors. The customer cannot rely on an incorrect display.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 9 \u2013 Payment<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>Upon acceptance of an offer, or approval of a quotation for a service to be provided by VeraGlas B.V., the customer must immediately pay fifty per cent (50%) of the invoiced amount. Payment shall be made by transferring the amount due in the manner indicated on the invoice.<\/p><\/li><li><p>If it concerns the purchase of a good, the full amount must be paid at the time of ordering.<\/p><\/li><li><p>The remaining amount must be paid immediately after delivery, in the same manner as referred to in paragraph 1 of this article.<\/p><\/li><li><p>The customer is not permitted to deviate from the agreed amount, the time of payment and\/or the method of payment.<\/p><\/li><li><p>Each delivery of goods and\/or services is considered a separate assignment. Any set-off by the customer on the basis of a possible claim against VeraGlas B.V. is therefore excluded.<\/p><\/li><li><p>If the customer delays payment and\/or fails to comply, or barely complies, with agreements made, VeraGlas B.V. is entitled to suspend its performance until the customer has fulfilled their obligations.<\/p><\/li><li><p>In the event of several outstanding invoices, VeraGlas B.V. will not enter into new assignments for and\/or with the customer until all outstanding amounts have been paid.<\/p><\/li><li><p>Objections to the invoice, or to the amount thereof, do not suspend the customer&#x27;s payment obligation.<\/p><\/li><li><p>If payment is not made, statutory interest will be calculated on the outstanding amount and invoiced to the customer. In the event of persistent default, despite one or more notices of default, VeraGlas B.V. is entitled to transfer the claim to a third party for collection. All additional costs \u2013 including, but not limited to, interest, extrajudicial costs, litigation costs and any resulting damage suffered by VeraGlas B.V. \u2013 will be charged to the customer.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 10 \u2013 Delivery and delivery conditions for goods (excl. installation)<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>The delivery area covers the whole of Europe.<\/p><\/li><li><p>Delivery takes place on an agreed delivery date between 07:30 and 22:00. A more precise specification of the time of day will not be agreed earlier than one day before delivery.<\/p><\/li><li><p>VeraGlas B.V. will at all times endeavour to deliver as agreed. If delivery proves impossible at the agreed time of day and\/or on the agreed delivery date, VeraGlas B.V. will inform the customer as soon as possible and agree a new delivery time with the customer. Late delivery does not entitle the customer to a discount and does not render VeraGlas B.V. liable for any loss and\/or damage suffered by the customer.<\/p><\/li><li><p>Delivery takes place up to the first doorstep. If this is deviated from at the customer&#x27;s request, liability passes to the customer, who bears all risk from that moment on. This includes, among other things, damage to their property, to the good and\/or to the delivery person(s). Liability and risk revert to VeraGlas B.V. as soon as there is demonstrable gross negligence or intent on the part of the delivery person(s).<\/p><\/li><li><p>The customer must inspect the goods immediately upon receipt for damage and\/or defects in the order. If this is the case, the customer must notify VeraGlas B.V. immediately, providing a description of the complaint and photographs.<\/p><\/li><li><p>Delivery may take place in instalments. Each partial delivery may be regarded as a separate delivery and invoiced as such.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 11 \u2013 Performance of the service and completion<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>VeraGlas B.V. aims to carry out the assignment within fourteen (14) days. An appointment for the performance will be made in consultation with the customer.<\/p><\/li><li><p>If VeraGlas B.V. is unable to perform the service on the agreed date and\/or time, this will be communicated in good time. Rescheduling the appointment does not entitle the customer to a discount and does not render VeraGlas B.V. liable for any loss and\/or damage suffered by the customer.<\/p><\/li><li><p>VeraGlas B.V. may engage third parties for the partial or full performance of the assignment. If a third party is engaged, the customer will be informed in good time. Liability arising from the acts and\/or omissions of that third party lies entirely with that third party.<\/p><\/li><li><p>The customer must ensure that the area where VeraGlas B.V. will perform the service is ready and workable. If this is not the case, VeraGlas B.V. will be forced to reschedule the appointment. If specific agreements have been made in this respect and the customer has failed to comply with them for a reason and\/or circumstance not covered by force majeure, VeraGlas B.V. is entitled to charge the hourly wage of its fitter(s) or the costs of the fitter(s) it has hired.<\/p><\/li><li><p>If the customer obstructs the performance without justified grounds, interest will be charged. If the customer persists in this attitude, VeraGlas B.V. is entitled to dissolve the agreement and to charge the costs connected with the failure of the agreed assignment.<\/p><\/li><li><p>If the performance of the assignment takes place in instalments in consultation with the customer, VeraGlas B.V. may invoice each part separately. In that case, VeraGlas B.V. will inform the customer in good time.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 12 \u2013 Installation conditions and warranties<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>The customer is responsible for choosing the layout. VeraGlas B.V. will only deviate from this if, on the basis of its expertise, it is not advisable or not possible. If VeraGlas B.V. gives negative advice and the customer insists on their wishes for their own reasons, VeraGlas B.V. is entitled to refuse the assignment on the spot or to carry it out nonetheless. In the latter case, the risks and liability for any complaints and\/or damage arising from or related to the customer&#x27;s choices shall be borne by the customer.<\/p><\/li><li><p>The posts are installed by digging them in and pouring 25 kilos of quick-setting concrete per post, or by fixing them to the existing tiles.<\/p><\/li><li><p>VeraGlas B.V. never connects the rainwater drainage to the sewerage system or storm water drainage. The rainwater drainage will either end just above the ground or be placed in the ground with a bend.<\/p><\/li><li><p>VeraGlas B.V. is not responsible for any leaks on the gutter side caused by the gutter overflowing as a result of the lack of rapid drainage via a drain connected to the storm water system or sewerage.<\/p><\/li><li><p>The customer has a warranty on the delivered work according to the following terms: five (5) years&#x27; warranty on aluminium, six (6) months&#x27; warranty on silicone sealant work performed and one (1) year&#x27;s standard manufacturer&#x27;s warranty on the electric motors (screens\/sun blinds).<\/p><\/li><li><p>The warranty lapses with immediate effect if VeraGlas B.V. has not received payment in full. The warranty also lapses as soon as the customer has work and\/or maintenance carried out by a third party on the work delivered by VeraGlas B.V.<\/p><\/li><li><p>The customer remains responsible for keeping up maintenance.<\/p><\/li><li><p>No warranty is given on:<\/p><ul><li>glass;<\/li><li>moving and\/or rotating parts;<\/li><li>polycarbonate, including polycarbonate side walls and\/or polycarbonate wedge panels;<\/li><li>clear panels and wedge panels, due to the high risk of condensation and\/or water in the panels;<\/li><li>damage caused by lack of maintenance;<\/li><li>work and\/or maintenance carried out by third parties, and\/or if such acts lead to damage to or impairment of the proper functioning of the veranda and its components;<\/li><li>leakage in the event of a torrential downpour.<\/li><\/ul><\/li><li><p>On the basis of the warranty period referred to in paragraph 5 of this article, the customer is entitled to aftercare. Aftercare relates exclusively to what VeraGlas B.V. has carried out and not to modifications made by the customer and\/or third parties.<\/p><\/li><li><p>If the customer requests aftercare for something that has been modified by a party other than VeraGlas B.V., VeraGlas B.V. is free to grant or refuse this request. If VeraGlas B.V. wishes to accommodate the customer, the customer shall bear the costs of the aftercare of the third party&#x27;s work. Any liability, warranty and risk shall be entirely at the customer&#x27;s expense.<\/p><\/li><li><p>The globally accepted tolerance applies to any flaw or scratch on the glass that is not visible from a distance of three (3) metres or more. Such a flaw or scratch must be tolerated by the customer; the customer cannot claim replacement or repair work.<\/p><\/li><li><p>During installation, the customer is not permitted to be on the work floor or in the work area, due to the risk of accidents and other hazards. If the customer nevertheless enters the work floor or work area, this is entirely at their own risk and VeraGlas B.V. cannot be held liable for any resulting injury and\/or damage.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 13 \u2013 Retention of title<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>Any good sent, delivered or handed over by or on behalf of VeraGlas B.V. remains the property of VeraGlas B.V. at all times until the customer has paid the full amount for the good in question, as well as all other outstanding claims owed to VeraGlas B.V.<\/p><\/li><li><p>The provisions of paragraph 1 of this article also apply to material used by VeraGlas B.V. for the construction of verandas for the customer.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 14 \u2013 Right of withdrawal, returns and costs<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>Withdrawal is only possible if the customer accepts the offer immediately by signing the agreement. If the customer does not accept the offer immediately but only at a later stage, the customer does not have the option of withdrawing from the agreement.<\/p><\/li><li><p>Withdrawal for goods: withdrawal from the agreement for products purchased from VeraGlas B.V. is possible up to fourteen (14) days after the delivery date, provided the customer was not able to view the good prior to the purchase.<\/p><\/li><li><p>Withdrawal for installation: withdrawal from the agreement for services purchased from VeraGlas B.V. is possible up to fourteen (14) days after the date of the agreement.<\/p><\/li><li><p>The right of withdrawal is excluded if the purchased service has been performed within the withdrawal period (cooling-off period), the customer has agreed to performance within this period and the customer has explicitly waived their right of withdrawal in writing.<\/p><\/li><li><p>If goods have to be returned as a result of the customer invoking the right of withdrawal, the return costs shall be borne by the customer.<\/p><\/li><li><p>Outside the right of withdrawal, the customer is permitted to cancel in good time, provided there is a valid reason for doing so. Cancellation free of charge is possible up to seven (7) days before performance of the agreed service.<\/p><\/li><li><p>If cancellation takes place within fourteen (14) days before performance of the agreed service, the customer must still pay thirty per cent (30%); this amount will be set off against the payment already due upon acceptance of the offer.<\/p><\/li><li><p>In the event of cancellation up to 24 hours before commencement or during the performance of the service, the full costs must be paid, with the exception of costs that no longer need to be incurred after cancellation, including \u2013 but not limited to \u2013 material that would still have been ordered during performance had the assignment gone ahead, or the engagement of an expert who would not have had to be engaged with certainty.<\/p><\/li><li><p>Material is not included in the cancellation costs, unless special material was ordered at the customer&#x27;s request and\/or VeraGlas B.V. had to process the material, in the broadest sense of the word. In that case, these costs will also be charged in all reasonableness. Reasonableness means assessing whether the material can still be used for other assignments. If the material is no longer usable, the full costs of that material will be charged. If the specially ordered material can be used for other assignments, but the possibilities for doing so are minimal, not the full amount but an amount proportional to the possibility of use will be charged.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 15 \u2013 Force majeure<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>Force majeure exists if the situation is not attributable to either party and cannot be imputed to them. In the event of force majeure, the party experiencing the force majeure must inform the other party immediately, or as soon as possible, by any means whatsoever, followed by written notification.<\/p><\/li><li><p>VeraGlas B.V. is permitted to postpone the delivery of goods and\/or the performance of services for as long as the force majeure situation continues. During the force majeure situation, VeraGlas B.V. will keep the customer informed where necessary and possible.<\/p><\/li><li><p>If the force majeure situation continues for so long that it is not reasonable to hold VeraGlas B.V. to the agreement, both parties are permitted to terminate the agreement. Termination must be communicated in good time so that it can be assessed whether termination is justified at that time. Termination is not justified if the customer has been informed that delivery and\/or performance will again be possible and will be completed on a specific day.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 16 \u2013 Complaints procedure<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>If the customer has a complaint about a good purchased from VeraGlas B.V. or a service performed by VeraGlas B.V., the customer must first submit the complaint in writing to VeraGlas B.V., providing substantiation and photographs relating to the complaint. Following an assessment of the complaint, VeraGlas B.V. will contact the customer within one (1) week at the latest to discuss the complaint. The complaint can be submitted by post or e-mail to the following addresses: <br>VeraGlas B.V.<br>Timmermanstraat 16<br>5701 NE Helmond, the Netherlands<br>info@veraglas.nl<\/p><\/li><li><p>If the complaint is urgent, the customer must contact VeraGlas B.V. immediately by telephone on +31 (0)85 060 8424. The customer must cooperate as fully as possible in describing the urgent situation, so that VeraGlas B.V. can assess whether immediate action is required or whether action can be taken later.<\/p><\/li><li><p>If VeraGlas B.V. has acted on the basis of the description of the urgent complaint and it turns out not to be urgent, VeraGlas B.V. is permitted to charge the costs relating to acting with urgency, but not the costs that would relate to a complaint that would be deemed justified on the basis of an analysis.<\/p><\/li><li><p>In the event of a justified complaint, VeraGlas B.V. must in all reasonableness be given the opportunity to remedy the underlying cause of the complaint.<\/p><\/li><li><p>If the parties cannot resolve the matter together, the customer has the option of submitting their complaint to the Disputes Committee (Geschillencommissie).<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 17 \u2013 Termination and dissolution<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>The customer is entitled to terminate the agreement, subject to the cancellation periods set out in Article 14 of these General Terms and Conditions and any associated costs payable in the event of late cancellation and\/or termination.<\/p><\/li><li><p>VeraGlas B.V. is entitled to terminate the agreement if there are valid grounds for doing so, including \u2013 but not limited to \u2013 no longer being able to carry out the assignment.<\/p><\/li><li><p>Failure by either party to fulfil the obligations arising from the agreement in force between the customer and VeraGlas B.V. constitutes grounds for dissolution of the agreement. Dissolution may relate to part of or the entire agreement. Dissolution is also possible if impossible or unwise demands are made regarding the delivery of the end product and\/or the construction by VeraGlas B.V.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 18 \u2013 Liability and compensation<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>VeraGlas B.V. can only be held liable for work that it has carried out itself.<\/p><\/li><li><p>Liability accrues to both parties if it is attributable to both, and does not release the other party from its obligations.<\/p><\/li><li><p>Shortcomings and\/or damage to the work caused by the customer&#x27;s own actions \u2013 because the customer made modifications themselves while VeraGlas B.V. could have done so, or through modifications that are not possible or that were advised against \u2013 release VeraGlas B.V. from its liability.<\/p><\/li><li><p>Shortcomings and\/or damage to the work carried out by VeraGlas B.V., arising from work carried out on it by a third party engaged by the customer, can only be attributed to that third party.<\/p><\/li><li><p>Dissatisfaction with the end result while the work has been properly carried out does not entitle the customer to dissolve the agreement, nor does it give rise to any right to compensation for the customer.<\/p><\/li><li><p>If VeraGlas B.V. and the customer agree on a discount to settle a complaint, the customer waives their right to claim in this respect and the customer is not permitted to subsequently hold VeraGlas B.V. liable for the same complaint, or for any damage arising from it.<\/p><\/li><li><p>During the work carried out by VeraGlas B.V. or by third parties engaged by it, the customer must not be present in the work area designated by VeraGlas B.V. If the customer breaches the provisions of this paragraph, only the customer themselves shall be responsible for any damage suffered by the customer and VeraGlas B.V. can never be held liable for this.<\/p><\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Article 19 \u2013 Respectful communication<\/h2>\n\n\n<p>VeraGlas B.V. expects its customers to communicate with its employees in a respectful and professional manner. Aggression, intimidation, threats, discrimination, insults or other undesirable behaviour will not be accepted, regardless of whether this takes place by telephone, e-mail, WhatsApp, social media or other (online) means of communication.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 20 \u2013 Threats and insults<\/h2>\n\n\n<p>If a customer is guilty of threatening, intimidating or insulting employees of VeraGlas B.V. or the company itself, VeraGlas B.V. reserves the right to terminate communication immediately, to suspend or terminate the agreement in whole or in part and, if there is reason to do so, to report the matter to the police.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 21 \u2013 Defamation, slander and reputational damage<\/h2>\n\n\n<p>The deliberate dissemination of incorrect or misleading information that damages the good name or reputation of VeraGlas B.V. or its employees may lead to legal action. This may include both civil and criminal proceedings, insofar as the law provides for this.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 22 \u2013 Evidence<\/h2>\n\n\n<p>VeraGlas B.V. reserves the right to retain all communication \u2013 including WhatsApp messages, e-mails, text messages, voicemail messages, reviews and social media posts \u2013 and to use it as evidence if this is necessary for the protection of its rights or in legal proceedings.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 23 \u2013 Legal basis<\/h2>\n\n\n<p>Insofar as legally applicable, conduct such as threats, insults, defamation and slander may fall under the relevant provisions of the Dutch Criminal Code (Wetboek van Strafrecht), including Articles 261 (defamation), 262 (slander) and 266 (simple insult). If a criminal offence has been committed, VeraGlas B.V. reserves the right to report this to the competent authorities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 24 \u2013 Compensation in the event of unlawful conduct<\/h2>\n\n\n<p>If unlawful conduct by a customer causes damage to the company, the employees or the business operations of VeraGlas B.V., VeraGlas B.V. reserves the right to recover the full damage suffered and yet to be suffered from the responsible party, insofar as the law permits.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 25 \u2013 Applicable law and jurisdiction<\/h2>\n\n\n<ol class=\"vg-terms__list\"><li><p>These General Terms and Conditions and the agreements between VeraGlas B.V. and the customer are governed by Dutch law.<\/p><\/li><li><p>The court of the district of Oost-Brabant, location Eindhoven, has exclusive jurisdiction to hear legal disputes concerning these General Terms and Conditions and agreements entered into with VeraGlas B.V.<\/p><\/li><\/ol>\n\n","protected":false},"excerpt":{"rendered":"<p>These terms apply to all offers, quotations and agreements between VeraGlas B.V. and private customers.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-72","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/veraglas.nl\/index.php?rest_route=\/wp\/v2\/pages\/72","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veraglas.nl\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/veraglas.nl\/index.php?rest_route=\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/veraglas.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=72"}],"version-history":[{"count":1,"href":"https:\/\/veraglas.nl\/index.php?rest_route=\/wp\/v2\/pages\/72\/revisions"}],"predecessor-version":[{"id":131,"href":"https:\/\/veraglas.nl\/index.php?rest_route=\/wp\/v2\/pages\/72\/revisions\/131"}],"wp:attachment":[{"href":"https:\/\/veraglas.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=72"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}